Last updated: 09/19/2024
At Collaborative Counseling ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of information:
- Personal Identification Information: Name, email address, postal address, phone number, and other similar contact data.
- Demographic Information: Age, gender, preferences, interests, and mental health history.
- Technical Data: Internet Protocol (IP) address, browser type, operating system, access times, and referring website addresses.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Information
- Direct Interactions: You may provide us with personal information by filling out forms, scheduling appointments, or corresponding with us via phone, email, or otherwise.
- Automated Technologies: We may collect Technical Data about your equipment, browsing actions, and patterns automatically as you interact with our website.
- Third Parties or Publicly Available Sources: We may receive personal data about you from analytics providers or advertising networks.
3. How We Use Your Information
We use the information we collect for various purposes:
- To Provide and Maintain Our Services: Including processing appointments, managing your therapy sessions, and maintaining your client records.
- To Improve Our Website and Services: Enhancing user experience through analytics and client feedback.
- To Communicate With You: Sending administrative information, appointment reminders, responding to inquiries, and providing support.
- For Marketing and Promotional Activities: Offering you information about mental health services that may interest you.
- To Comply With Legal Obligations: Responding to legal requests and preventing harm.
4. Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: Third-party vendors who perform services on our behalf, such as appointment scheduling systems or secure communication platforms.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition.
- With Legal Authorities: When required by law or to protect our rights, always in compliance with mental health confidentiality laws.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website:
- Cookies: Small files placed on your device to collect standard internet log information and visitor behavior information.
- Types of Cookies Used:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Managing Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent.
6. Data Security
We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, with special attention to the sensitivity of mental health information.
7. Third-Party Links
Our website may contain links to third-party websites, including mental health resources. We are not responsible for the privacy practices of these sites.
8. Children's Privacy
While we offer services for minors, we require parental consent for individuals under the age of 13. We take extra precautions to protect the privacy of our younger clients.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data, subject to legal and ethical obligations related to mental health records.
- Objection: Object to processing of your personal data.
- Restriction: Request restriction of processing.
- Data Portability: Request transfer of your data to you or a third party.
To exercise these rights, please contact us using the details provided below.
10. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, in compliance with mental health record-keeping laws and regulations.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- By Email: info@ccedmond.com
- By Phone: (405) 938-3022
